Author
Message
Ian C. Purdie
Posts:2220
Senior member
Member since: 2008-12-12
:: Quote ::
Subject: Nice Programme or What?
I've been using a text based advertising programme for some time now. It's not spectacular but, alone it usually covers my hosting costs.

I get a payment every 2-3 months. BUT only after I remind them EVERY TIME.

This month I write to them [again]:
Quote:
Payment due September 30th
Today is October 4th. The payment past due is not in my PayPal account. Can I expect it today?

Thanks
Their lame reply this time?:
Quote:
Hello,
Thank you for contacting Kontera Support.

We learned from our accounting department that there was an error on our bank's part regarding the PayPal payments and we are working to get this resolved as quickly as possible for all of our publishers using PayPal.

Thank you for your patience! Please don't hesitate to let us know if you have additional questions or concerns.

Kind regards,
Kontera Support
This was followed up with another even more incredible reply:
Quote:
Due to an error that occurred with our bank, your October 2011 PayPal payment will be sent out on Tuesday, October 11, 2011. We sincerely apologize for the delay and any inconvenience this may have caused you. Our bank is taking steps to ensure the error does not occur again.
Thank you for your patience and partnership,

Kontera Publisher Services Team
Actually it is not October. It is supposed to be 30th September.

Then again, head office is in Israel.
October 08, 2011 01:01AM
Pengi
Posts:3345
Senior member
Member since: 2006-12-17
:: Quote ::
Subject: Re: Nice Programme or What?
"The cheque is in the post"
October 08, 2011 11:51AM
Ian C. Purdie
Posts:2220
Senior member
Member since: 2008-12-12
:: Quote ::
Subject: Re: Nice Programme or What?
Quote:
"The cheque is in the post"
Yep that old one.

Anyway they paid up at the eleventh hour.
October 12, 2011 10:42AM

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